HTK Network – Shipping / Delivery Policy
Thank you for choosing HTK Network for your digital marketing needs. As a digital marketing agency, we primarily provide services and digital products rather than physical goods. However, we understand that clarity is essential in all aspects of our service, including how we deliver our digital offerings. Below, you’ll find our shipping policy outlined:
1. Digital Product Delivery:
- Upon confirmation of your order and receipt of payment, our team will initiate the delivery process for the digital products or services you’ve purchased.
- For services such as social media management, SEO optimization, content creation, or digital advertising campaigns, our team will commence work according to the agreed-upon timeline and deliverables outlined in your contract or agreement.
- For digital products such as e-books, templates, or software licenses, you will receive instant access or download links via email or through our online platform upon completion of the purchase.
2. Communication and Updates:
- Throughout the delivery process, our team will maintain open lines of communication to provide updates on the progress of your project or service.
- If there are any delays or unforeseen circumstances that may impact the delivery timeline, we will promptly notify you and work to resolve the issue in a timely manner.
3. Client Collaboration:
- In many cases, successful delivery of our digital marketing services relies on collaboration and input from our clients. We may require specific information, content, or approvals from you to proceed with certain aspects of your project.
- We kindly request that you respond promptly to any communication from our team and provide any necessary assistance to ensure the smooth delivery of your digital marketing services.
4. Satisfaction Guarantee:
- At HTK Network, client satisfaction is our top priority. If, for any reason, you are not satisfied with the delivery of our digital marketing services, please contact us immediately to discuss your concerns.
- We will work closely with you to address any issues and make every effort to ensure that you are delighted with the final results.
5. Refund Policy:
- Since our services primarily involve digital work and consultancy, refunds are generally not provided once work has commenced or digital products have been delivered.
- However, if there are extenuating circumstances or if we fail to deliver the agreed-upon services/products, we will review the situation on a case-by-case basis and may offer a refund or alternative resolution as appropriate.
6. Shipping of Physical Goods (if applicable):
- In rare cases where physical goods are associated with our services (such as branded merchandise or promotional materials), we will provide estimated shipping times and tracking information upon dispatch.
- Please note that shipping times may vary depending on your location and any unforeseen circumstances with the shipping carrier.
Contact Us:
If you have any questions or concerns regarding our shipping policy or the delivery of your digital marketing services, please don’t hesitate to contact our customer support team at team@htknetwork.in.
Thank you for entrusting HTK Network with your digital marketing needs. We look forward to helping you achieve your goals and objectives in the digital landscape.