Payment Terms, Refund Conditions & Termination Rules

Refund & Cancellation Policy – HtK Network

This policy outlines the terms under which project cancellations, refunds, and payment disputes are handled by HtK Network. Advance payments may be non-refundable depending on project stage and work completed. Refund eligibility, timelines, and termination conditions are defined to ensure clarity and fairness. For refund-related matters, contact business@htknetwork.in or call +91 7498584149.

This Refund & Cancellation Policy governs all payments, project cancellations, subscription terminations, and financial disputes related to services provided by HtK Network.

By engaging our services, the client agrees to the terms outlined below.

1. Advance Payment Policy

• A 60% advance payment is mandatory before project initiation.
• The 60% advance is strictly non-refundable under any circumstances.
• Work commencement confirms acceptance of this condition.
• Resource allocation, planning, and scheduling begin immediately after advance payment.

No exceptions will be made based on change of mind, business delays, or internal client decisions.

2. Project Cancellation by Client

If a client cancels a project:

Before Work Begins

• If cancellation occurs before work allocation, only the advance is retained.
• No refund of the 60% advance.

After Work Begins

• Advance remains non-refundable.
• If work completed exceeds advance value, client must clear outstanding dues.
• Partial or incomplete projects remain the property of HtK Network.

Cancellation does not eliminate payment obligations for completed work.

3. Project Abandonment

If a client:

• Fails to respond for 30 consecutive days
• Fails to provide required materials
• Fails to approve deliverables

The project will be marked as abandoned.

Consequences:

• No refund of any amount paid.
• Reactivation may incur additional fees.
• Timeline extensions are not guaranteed.

4. Milestone Payments

• Remaining 40% or milestone payments must be cleared as per agreement.
• Delayed payments may result in:
  • Work suspension
  • Withholding of deliverables
  • Late fees (if applicable)
  • Restricted access to hosted services

Ownership transfer does not occur until full payment is cleared.

5. Subscription Services

For recurring or subscription-based services:

• Subscriptions are billed monthly, quarterly, or annually as agreed.
• Payments are non-refundable once billing cycle begins.
• Cancellation must be requested before the next billing cycle.
• No partial refunds for unused subscription periods.

Failure to cancel before renewal constitutes acceptance of the next billing cycle.

6. Hosting Services

For hosting and server-based services:

• Hosting fees are non-refundable once server resources are allocated.
• Early termination does not entitle refund.
• Migration assistance may incur separate charges.
• Data backup retrieval after cancellation is chargeable.

Client must request data export prior to service termination.

7. Chargebacks & Payment Disputes

If a client initiates:

• Chargebacks
• Payment reversals
• Fraud claims

HtK Network reserves the right to:

• Immediately suspend all services
• Revoke licenses and access
• Initiate legal recovery proceedings
• Claim additional damages including legal fees

Unauthorized chargebacks will be treated as breach of contract.

8. Refund Eligibility (Exceptional Cases Only)

Refunds, if approved at sole discretion of HtK Network, may apply only in cases of:

• Duplicate payments
• Billing errors
• Technical inability to deliver agreed services

Approved refunds:

• Will be processed within 15–30 business days
• Will exclude payment gateway charges
• Will not include administrative costs

Refund approval is not automatic and requires written confirmation.

9. Termination by HtK Network

HtK Network reserves the right to terminate services if:

• Client engages in abusive behavior
• Client violates legal or regulatory requirements
• Client uses services for unlawful activities
• Client breaches contractual terms

In such cases:

• No refunds will be issued.
• Access may be suspended immediately.

10. International Clients (India & United States)

For cross-border transactions:

• Currency exchange fluctuations do not qualify for refunds.
• International banking or gateway fees are non-refundable.
• Clients are responsible for applicable taxes in their jurisdiction.

11. Force Majeure

Refunds will not be issued for delays or service interruptions caused by:

• Natural disasters
• Government restrictions
• Regulatory changes
• Internet outages
• Cyber incidents beyond reasonable control

12. Governing Law & Jurisdiction

This policy shall be governed by the laws of India.

All disputes shall fall under the exclusive jurisdiction of courts located in Pune, Maharashtra.

13. Contact Information

For cancellation or billing inquiries:

HtK Network
Email: business@htknetwork.in | contact@htknetwork.in
Phone: +91 7498584149